We want you to be satisfied with any product you buy from us, period. When we offer first time discounts and free trials, we achieve this so that you can "test or try before you buy." When it comes to knowing if a product or service is right for you, nothing can beat a chance to test-drive it for yourself. Because of our "test or try it before you buy it" approach, we generally don't offer refunds for our products and services once you have passed the trial period and elected to continue with the product (since you already tried it and decided to buy it).
If you select auto-refill during checkout, you will be auto-billed at the beginning of your next payment cycle. Auto-refill payments are authorized transactions and if you wish to cancel your auto-refill, cancel before your renewal date. No refunds will be given for payments made on auto-refill. However...
PROMOLTA WILL PROVIDE A REFUND IN THE FOLLOWING CASES:
1) Product malfunction. Requires that the user report malfunction to firstname.lastname@example.org while the service is still active, so that the malfunction can be verified.
2) Billing error. The user must provide proof with the confirmation email to show that they unsubscribed before (not on or after) the renewal date on file for the service in question.
IF YOU CANCEL A PRODUCT
You can cancel a product or service by emailing email@example.com. This must be done before the billing of a new cycle. If you elect to cancel a product or service, Promolta.com does not provide a refund for the remainder of the month, year, or billing period for an unsubscribed service.
REFUND POLICY FAQ
If I forget to cancel before my renewal date, can I get a refund?
No. Whenever possible, we offer discounted or free trials to ensure that the service is something you want before you make the first payment. In addition, you can cancel at any point in time during the trial period.
If I do not request cancellation from a free trial, will it just end, or will it charge me when the trial is up?
We operate under the assumption that you want your product to continue unless you cancel it. Promolta does not, as a rule, provide refunds for users who believe the service to be free upon signup, as fees are explicitly called out during the checkout process.
What happens if I have charges on my account I did not authorize?
If we receive an "unauthorized charge" notice from you or your financial institution, we will attempt to take action to suspend your account for your protection from further fraudulent charges or access — including the suspension of widgets, apps, profile pages, and any other public-facing presentation that we can affect. If we get notice that your account has been compromised, we will do what we can to shut it down so that there is no more damage. This process can take time, so we ask that you bear with us in these circumstances as we try to help you. For questions regarding our Refund Policy or the Terms and Conditions for our site and services, please contact firstname.lastname@example.org.